Warranty Information: 

Ryan Furniture Design, LLC, doing business as Benevolent Design Company, warrants that its furniture products, including but not limited to tables, chairs, dressers, desks, cabinets, entertainment units, benches, built-ins, and any other furniture products it manufactures, will be free from defects in material and workmanship, and that Benevolent Design Company will, in its discretion, make all necessary modifications, adjustments, repairs, replacements or additions ensure its products remain in such condition for 5 years, at no additional charge to the customer, subject to the limitations and exceptions below.

Limitations:

This warranty will extend for 5 years from the date of shipment of the product, and only extends to the original purchaser. Any warranty of Benevolent Design Company, whether express or implied, covers only normal usage of its products in accordance with any product specifications and care instructions provided to the customer by Benevolent Design Company upon purchase. No warranty, express or implied, applies to any condition of any product resulting from accident, acts of third persons, environmental conditions, misuse, abuse, delivery or transportation damage, nor any condition resulting from modifications or alterations by any person, incorrect or inadequate maintenance, cleaning or care, or damages or defects caused by use of chemical treatments, cleaning products or protective coatings applied to the product. Any such chemical treatments, cleaning products or protective coatings void all warranties of Benevolent Design Company Customer’s sole remedy in the event of a product defect is expressly limited to the repair or replacement of the damaged part by Benevolent Design Company, which shall not extend the warranty period, and will only be provided upon receipt by Benevolent Design Company of a valid written explanation of the claimed defect from the original customer within 5 years from the shipment date of the product.

Size and Dimensions:

The sizes and dimensions of Benevolent Design Company’s designs may vary from the actual sizes and dimensions of delivered products, due to expansion and contraction of wood products, the inherent nature of the materials, and the handmade nature of the products. The customer assumes all risk regarding determination of a product’s correct size and dimension. In no event shall a mistake in size or dimension of the product, due to customer error, result in invalidation of any order or require any refund to the customer

Appearance Variability:

Customer acknowledges that the appearance of the wood used to build a particular product may vary from the wood used in any samples, due to natural characteristics of wood and the craftsmanship used to create each individual product. Therefore, no representation, warranty and/or guarantee is made with respect to the exact color, lustre or appearance of finishes of any product. The customer also acknowledges that wood used in Benevolent Design Company products may contain mineral deposits, pits, gum streaks, small pin holes, knots, checks, cracks, color differences, unusual grain patterns, darker heart wood, lighter sap wood, etc. The frequency of such features will depend upon the material specified and will vary in all handmade and machined pieces. No two products produced by Benevolent Design Company are exact duplicates, and therefore Benevolent Design Company makes no representation or guarantee that products will appear exactly as any another.

Disclaimer:

For greater certainty, Benevolent Design Company does not warrant:

• natural variations in wood grain or figure or the presence of character marks;

• changes in surface finishes, including colorfastness, due to aging or exposure to light;

• failure resulting from normal wear and tear;

• damage or marking of materials caused by sharp objects;

• products or parts manufactured by third parties but sold by Benevolent Design Company;

• products that are exposed to abnormal (i.e. hot or cold) environmental conditions or that have been subject to improper storage, installation; or

• any construction, material or workmanship (i.e. design or technique) that is not based on a Benevolent Design Company design but rather is specifically requested by a customer.

Returns:

If you feel like you have an issue that is not addressed in the paragraphs above and should be rectified by Benevolent Design Company, please send an email to sales@benevolentdesignco.com or call 757-635-5844.